The article discusses the growing importance of Customer Experience (CX) as a key differentiator for businesses in the digital age, where numerous automated service channels exist. It highlights the value of human interaction in customer service, drawing insights from a study of over 3,000 respondents across six ASEAN countries—Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. Find out more on the future of customer experience.

Explore the evolving landscape of same-sex marriage support across Southeast Asia in our latest ASEANScan study. With Thailand leading the way, discover how cultural shifts and legislative changes are shaping public opinion in a region traditionally seen as conservative. From Vietnam's growing openness to Singapore's cautious progress, delve into the complexities and future prospects for LGBTQIA+ rights across ASEAN.

Why have Southeast Asian athletes been largely missing from the Olympic podium despite the region's passion for sports?

This commentary explores possible reasons that are holding our athletes back and proposes that a regional sports hub might be the answer to elevate Southeast Asian sports on the global stage.

As Southeast Asia's economies evolve, understanding economic sentiment and cost-of-living adjustments is crucial. We surveyed over 3,000 people in Singapore, Malaysia, the Philippines, Thailand, Vietnam, and Indonesia. Our Blackbox-CINT ASEANScan reveals key patterns in economic outlook and consumer behavior. This article explores how perceptions of financial conditions and rising living costs are impacting the region.

Internships are crucial in today’s competitive job market, but the trend of "internship stacking" raises questions about whether accumulating multiple internships truly benefits students or merely leads to burnout. At Blackbox Research, four interns shared their experiences and insights on balancing internships with academic responsibilities, the value of hands-on work, and the impact on career development.

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Explore the highlights from SensingSG Connect: Singapore in Transition, where experts discussed Singapore's evolving workplace, leadership changes, and shifting citizen expectations. Discover how data and public sentiment are driving policy and business decisions in Singapore.

As AI becomes more prevalent across sectors, robust governance is essential. Singapore's Model AI Governance Framework leads the way, addressing key concerns from accountability to security. Explore how this framework aligns with regional perceptions and what it means for the future of AI in Southeast Asia.

Discover how Singapore's pioneering AI Governance Framework leads the way in shaping the future of AI technology and governance standards across Southeast Asia, as we shed light on its role in fostering trust and setting regional benchmarks.

As Singapore solidifies its position as Asia's top financial center, the new administration under PM Lawrence Wong must address challenges such as rising wealth, an aging population, and slower economic growth. Discover how Singaporeans feel about the leadership transition and what they consider essential for the future.

Explore our recent SensingSG findings, highlighting a notable upswing in positivity prevailing throughout Singapore amid economic and leadership transitions. Discover key insights into community sentiment, personal finances, and governance perceptions, shaping the nation's trajectory.