Our Market Research Services are Underpinned by Expansive Fieldwork Capabilities and Operational Excellence
For true decision intelligence, you first need reliable data. Blackbox Research’s unique combination of expertise, versatility, reach, and resources provides unparalleled access to deeper and faster insights across Southeast Asia. As a leading market research company in Singapore, we deliver the high-quality data necessary to drive informed decision-making.
Extensive Expertise.
For 23 years, Blackbox has built unparalleled experience and expertise in delivering versatile and sophisticated full-service market research solutions. Since our founding in Singapore in 2001, we have completed over 1,500 studies for more than 300 clients across 20 different countries. As a leading market research agency in Singapore, we pride ourselves on providing comprehensive insights that drive success for our global partners.
Versatile and Multi-Method Approaches.
Every study is unique. Revealing deep, actionable insights requires a tailored research design that often leverages a variety of approaches. At Blackbox Research, we offer a wide range of multi-dimensional market research methodologies and are versatile in how we apply them for optimal impact. As a leading market research firm in Southeast Asia, we ensure that each study is customised to deliver the insights that matter most to our clients.
Sweeping Resources.
Blackbox is fully resourced to meet every market research need. With over 70 full-time staff, we operate a fully appointed suite of interview facilities at our Singapore headquarters, including our own full-time CATI (Computer-Assisted Telephone Interviewing) centre. What sets us apart as a leading market research company in Asia is our central Operations team, which manages an active interviewing and fieldwork unit of more than 200 personnel, ready to be deployed at short notice.
Highly Experienced Leadership
At Blackbox, we invest in the best leaders in the market research industry to guide and develop our talented teams. Each of our leaders brings a deep passion for decision intelligence and has at least 10 years of experience in their area of specialisation. As the top market research firm in Singapore, our leadership team is dedicated to driving excellence and innovation in every project we undertake.
Deep Pool of Full-Time Research Talent
Clients deserve to work with teams that have the skill and capacity to meet the demands of their studies. At Blackbox Research, we have five inter-related units staffed by 70 full-time professionals, including more than 30 dedicated members on our research team. As a leading market research agency in Singapore, we ensure that our teams are equipped with the expertise and resources needed to deliver exceptional results.
Fully Appointed In-House Facilities
When we say “full-service,” we mean it. Our headquarters are equipped with dedicated interview rooms for focus groups, and—unlike any other market research firm in Singapore—we have our own fully-manned and active in-house CATI (Computer-Assisted Telephone Interviewing) centre.
Extensive Ops and Fieldwork Manpower
Large-scale studies require substantial manpower, often at very short notice. Blackbox maintains an active, fully-trained pool of 200 interviewers, ready to be deployed for any study—whether face-to-face, door-to-door, online, or over the phone. As a leading market research company in Singapore, we have the resources to handle studies of any scale with efficiency and precision.
Proprietary AI Factory
We have long recognised that traditional market research methods often no longer meet the needs of the modern world. That's why Blackbox Research has made significant investments in a dedicated in-house AI & Advanced Analytics team, along with the necessary infrastructure, to enhance understanding and accelerate speed-to-insight. As a forward-thinking market research firm in Southeast Asia, we leverage cutting-edge technology to deliver more relevant and timely insights for our clients.
Dedicated Content Department
Blackbox prides itself not only on delivering high-quality studies for clients but also on offering a unique and original perspective on the trends and forces shaping Asia. Our in-house content team produces best-in-class content on a prolific basis, sharing insights that set us apart as a leading market research company in Singapore.
Expansive Reach.
We have established a broad footprint across Southeast Asia, building a network of partnerships that provides us with access to databases of 3 million unique respondents, thousands of field workers and interviewers, and several hundred moderators and translators across the region. Blackbox leverages this extensive network to deliver comprehensive insights and solutions tailored to the diverse needs of our clients, helping us maintain our position as the leading market research agency in Southeast Asia.
Rigorous Data Quality.
Utmost data integrity is paramount to us, both in terms of quality and security. Data quality is rigorously checked on all studies, and to guarantee security we invest in state-of-the-art in-house IT infrastructure and implement stringent data protection policy across the organisation.
Highest Data Standards
We commit to the highest data standards, working with only the best international panel providers and performing rigorous quality checks on all studies. Our in-house data processing unit further ensures data quality and integrity before our researchers undertake their analysis.
Data Protection Guaranteed
Our policies and practices are fully compliant with the Personal Data Protection Act (PDPA) and unless specified otherwise by clients, all data is housed locally on our secure server infrastructure, which is protected by round-the-clock surveillance. As testament to our commitment to digital security, Blackbox is a proud holder of the Cyber Essentials trust mark, bestowed upon us by the Cyber Security Authority of Singapore.
At the Forefront of International Best Practices
Our work fully aligns with the ESOMAR Code of Conduct, the world’s leading international membership organisation for research and insights. Blackbox also actively engages as a member of the Market Research Society Singapore and belongs to several other trade organisations across Asia.
Connect with Us.
Have a research need you think Blackbox can help you with? Be sure to read more on our full Services and Solutions to get the full picture of our capabilities.
Reach out to us by email or using the form on the right and our team will get back to you within 24 hours. We look forward to speaking with you!