Our Decision Intelligence is Underpinned by Expansive Fieldwork Capabilities and Operational Excellence
For true decision intelligence, you first need good data. Blackbox’s combination of expertise, versatility, reach and resources gives us wider access to deeper, faster insights across Southeast Asia than anyone else.
Extensive Expertise.
For 23 years, Blackbox has compiled unparalleled experience and expertise in delivering versatile and sophisticated full-service market research solutions. Since our founding in Singapore in 2001, we have completed more than 1500 studies for more than 300 clients from 20 different countries.
Versatile and Multi-Method Approaches.
Every study is different. Revealing deep, actionable insights requires tailored research design, which often leverages a variety of approaches. At Blackbox, we offer a wide range of multi-dimensional market research methodologies, and are versatile in how we apply them for optimal impact in our studies.
Sweeping Resources.
Blackbox is resourced to meet every research need. We employ more than 70 full-time staff, and have a fully appointed suite of interview facilities at our HQ, which includes our own full-time CATI centre. Uniquely, our central Operations team manages an active interviewing and fieldwork unit of more than 200 personnel, ready to call upon at short notice.
Highly Experienced Leadership
Blackbox invests in the best leaders in the business to guide and develop our talented teams. Each of our leaders possesses deep passion for decision intelligence and has at least 10 years of experience in their specialism.
Deep Pool of Full-Time Research Talent
Clients deserve to work with teams who have the skill and capacity to deal with the demands of their study. Blackbox has five inter-related units of 70 full-time staff - including more than 30 on the research team alone.
Fully Appointed In-House Facilities
When we say “full-service”, we mean it. Our HQ is kitted out with interview rooms for focus groups, and — unlike any other research firm in Singapore — we have our own fully-manned and active in-house CATI centre.
Extensive Ops and Fieldwork Manpower
Large-scale studies need a lot of manpower — often at very short notice. Blackbox has an active, fully-trained pool of 200 interviewers to call upon, ready to take on any study, whether face-to-face, door-to-door, online, or over the phone.
Proprietary AI Factory
We have long recognised that traditional market research methods often no longer fit the needs of the modern world. We have invested significantly in a dedicated in-house AI & Advanced Analytics team — and infrastructure to go with it — to enrich understanding and accelerate speed-to-insight.
Dedicated Content Department
Blackbox prides itself on not only delivering high quality studies for clients, but also on providing a unique and original perspective on the trends and forces shaping Asia. Our in-house content team delivers best-in-class content on a prolific basis to share our insights.
Expansive Reach.
We have established a wide footprint across Southeast Asia, building a network of partnerships that gives us access to databases of 3 million unique respondents, thousands of field workers and interviewers, as well as several hundred moderators and translators across the region.
Rigorous Data Quality.
Utmost data integrity is paramount to us, both in terms of quality and security. Data quality is rigorously checked on all studies, and to guarantee security we invest in state-of-the-art in-house IT infrastructure and implement stringent data protection policy across the organisation.
Highest Data Standards
We commit to the highest data standards, working with only the best international panel providers and performing rigorous quality checks on all studies. Our in-house data processing unit further ensures data quality and integrity before our researchers undertake their analysis.
Data Protection Guaranteed
Our policies and practices are fully compliant with the Personal Data Protection Act (PDPA) and unless specified otherwise by clients, all data is housed locally on our secure server infrastructure, which is protected by round-the-clock surveillance. As testament to our commitment to digital security, Blackbox is a proud holder of the Cyber Essentials trust mark, bestowed upon us by the Cyber Security Authority of Singapore.
At the Forefront of International Best Practices
Our work fully aligns with the ESOMAR Code of Conduct, the world’s leading international membership organisation for research and insights. Blackbox also actively engages as a member of the Market Research Society Singapore and belongs to several other trade organisations across Asia.
Connect with Us.
Have a research need you think Blackbox can help you with? Be sure to read more on our full Services and Solutions to get the full picture of our capabilities.
Reach out to us by email or using the form on the right and our team will get back to you within 24 hours. We look forward to speaking with you!