Introducing the Blackbox CX Playbook (and Podcast!)
We have a double launch to announce: a brand new playbook for CX mastery and an accompanying AI-powered podcast!
Customer Experience (CX) is no longer just a buzzword – it’s a cornerstone of competitive advantage. In an era of skyrocketing consumer expectations and digital disruption, CX can be the difference between thriving and merely surviving. To this end, we've channelled our expertise into creating The Blackbox CX Playbook, a free eBook designed to empower researchers and brands with actionable strategies for transforming their customer engagement.
Press play to listen to our special Blackbox Unpacked podcast for an engaging conversation on the key insights and takeaways from the playbook.
What’s Inside the Blackbox CX Playbook?
Learn how to stay ahead in 2025 with actionable insights from our crisp 28-page guide:
✔️ The latest CX trends reshaping the industry
✔️ Why a holistic CX insights strategy is non-negotiable
✔️ The biggest (and most damaging) CX gaps brands face today
✔️ Blackbox’s proven framework for mastering CX insights
💡 The Blackbox CX Playbook is perfect for brands and insights professionals ready to elevate their CX game and win competitive advantage.
Grab your free copy of the Blackbox CX Playbook here:
https://www.blackbox.com.sg/store/p/the-blackbox-cx-playbook-2025-edition
