As Singapore continues to push forward with its digital transformation, it is important to ensure that its elderly population is not left behind, a sentiment echoed by Prime Minister Lee...

Why online citizen interactions with Government are becoming ever more important Digital government is no longer a novelty for policy makers and government administrators. The transition of traditional interactions (i.e. in...

Image credit: OR/MS Today If the COVID-19 pandemic taught the world something, it is that nearly everything can be done online, if the systems to enable it are in place....

Digitalisation was occurring even before COVID-19 hit the world, but the pandemic and subsequent lockdowns rapidly accelerated it as businesses—especially the ones in traditional industries such as finance, education, and...

As the world moves on from a pandemic that continues to persist in the background, the changing times lead to changing moods. Blackbox’s recent study, Emerging From The Pandemic: The...

Ease of access to government agencies has always been a pain point across the world. Slow and technologically weak digital platforms have for years limited citizen interactions, reducing its contact...

Image credit: Ng Chee Khern; www.csc.gov.sg Decades before the word digitalisation became a buzzword, Singapore had already embarked upon a digital government journey—with the National Computerisation Programme that was rolled...

Close to a year in the COVID-19 pandemic, it is undeniable that most people’s lives have been profoundly transformed. Both short-term plans and long-term prospects have been disrupted, prompting a...

COVID-19 has accelerated digitalisation in Singapore, affecting not just the way companies and businesses operate, but also how individual Singaporeans interact in their daily lives. From scanning QR codes at...